• 16 years of experience in Airline Services (Singapore Airlines) 

• 17 years of experience in the Customer Service Industry, including the Airline Services Industry 

• 2 years of teaching experience as a lecturer 

• 8 years of experience in Airline Services (Singapore Airlines)

• 15 years of experience in the Customer Services Industry, including Airline Services Industry

• More than 15 years of teaching experience as a lecturer

• 5 years of experience in Hotel and Hospitality Industry

• 6 years of teaching experience as a lecturer

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• More than 5 years of experience in teaching English

• 4 years of experience in conducting Test of English International Communication (TOEIC)

• Certified professional in learning Neuro-Linguistic Programming (NLP) for Teachers

• Certified professional as English home tutor

• 30 years of experience in teaching English language at all levels, from primary school to university education. 

• 15 years of teaching experience as a lecturer.

• 8 years of experience in teaching Chinese language.

• Graduated from Taiwan Chenjchi University 

• 40 years of experience in Airline industry including Cabin Crew Line Operations, In Flight Operations, In-Flight Services, Voyage Reports Administration, Foreign Crew Management

• Training provider for airline cabin crew and hospitality services 

• 10 years of experience in the panel of evaluators, external examiner in Aviation Industry